2026-10-14T14:01:22Z https://www.scidb.cn/oai

10.57760/sciencedb.j00052.00159 2025-03-31T16:58:14Z

2025-03-31 The Influence of Robotic Anthropomorphism And Cuteness Design on Consumer Emotions and Revisit Intentions During Service Failures-Experimental Materials doi:10.57760/sciencedb.j00052.00159 en This study explored the impact of robotic anthropomorphism and cuteness design in service failures on consumers' negative emotions and revisit intentions through two experiments. The experimental materials included service failure scenarios, robot images, and measurement tools. service robots; anthropomorphism; cuteness; negative emotions; responsibility attribution Xue Hong Yang shuya Duan Baojun An Jie Lv Jianmei Xie Deyu PUBLIC https://creativecommons.org/licenses/by-nc-sa/4.0/ dataset Science Data Bank